Last updated: May 2026
ONE by ON3 is a trading name of Regal 38i83 Ltd, a company registered in England and Wales. ONE by ON3 is a trusted community service exchange platform operating in the United Kingdom. We connect verified community members who wish to offer or request services lawfully and respectfully.
ONE by ON3 is not a bank, financial institution, payment processor, crypto platform, investment service, lending platform, or remittance service. It does not hold, transfer, or manage funds on behalf of users.
You must be at least 18 years old and a UK resident to use this platform. By registering, you confirm you meet these requirements and that all information you provide is accurate and truthful.
All profiles are reviewed and approved by our admin team before activation. You are responsible for maintaining the accuracy and security of your account. We reserve the right to suspend or permanently close accounts that violate these terms, engage in suspicious activity, or pose a risk to the community.
All service listings are reviewed by our team before publication. Listings must be lawful, accurate, and comply with our community guidelines. We reserve the right to reject, remove, or suspend any listing at any time without notice.
All users must act lawfully and respectfully at all times. The following are strictly prohibited: fraud, harassment, spam, impersonation, money laundering, unlicensed financial activity, and any other unlawful or harmful behaviour. Violations may result in immediate suspension and referral to relevant authorities.
Trusted Member badges are awarded at the sole discretion of our admin team following additional verification. This badge indicates a level of community trust but does not constitute a guarantee of service quality, identity, or professional qualification.
Payments made through the platform are processed by Stripe. ONE by ON3 provides the platform and does not itself provide payment processing services. The ON3 Wallet displays non-cash ON3 Points; it is not a bank or payment account and does not hold customer money.
Eligible service providers receive payments through their own Stripe connected accounts under a Stripe Connect arrangement. Service providers who use Stripe Connect are bound by the Stripe Connected Account Agreement, together with Stripe's applicable terms and policies.
Users are encouraged to report any concerns, suspicious activity, or misuse using the in-app report tools or via the Help & Support page. All reports and formal complaints are reviewed by our team. We aim to acknowledge complaints within 2 working days and resolve them within 10 working days.
We monitor platform activity to maintain community safety and compliance. Accounts exhibiting suspicious behaviour, violating these terms, or presenting a risk to other users may be suspended without prior notice pending investigation.
ONE by ON3 acts solely as a platform connecting community members. We are not a party to any service agreement between users and accept no responsibility for the quality, safety, legality, or outcome of services arranged through the platform.
Before proceeding with payment for any service arranged through ONE by ON3, you will be required to review and expressly accept the applicable Customer & Service Provider Agreement and the transaction terms applicable to your booking. The payment button remains disabled until you have actively ticked the acceptance checkbox. Pre-ticked checkboxes are never used.
I confirm that I have read and agree to the ONE by ON3 Customer & Service Provider Agreement and the terms applicable to this booking. I understand that the underlying service contract is between me and the identified service provider, subject to the provisions of the Agreement.
Immediately before payment you will be shown a transaction summary including the customer name, service provider, service description, booking reference, date of service, service price, platform service fee, applicable taxes, total amount payable, payment provider, and cancellation/refund conditions, together with a link to the full applicable agreement. The underlying service is supplied by the identified service provider and not by Regal 38i83 Ltd unless expressly stated in the Agreement.
When you accept, ONE by ON3 creates a permanent, immutable record of your acceptance. This record includes who accepted, the agreement name and version, the effective date, the acceptance timestamp, the booking/transaction reference, and the device information available to us. Acceptance records cannot be edited after creation; any correction is made through a separate administrative audit entry.
Every published agreement version is preserved permanently. When a new version is published, the previous version is archived (not overwritten), and historical transactions remain linked to the exact version accepted at the time. You can view the current Terms, your previously accepted Terms, booking-specific agreements, and download receipts from Account → Legal & Agreements.
If the agreement materially changes, you may be required to accept the new version before making further paid bookings. Existing completed transactions are not retrospectively changed. Service providers are required to accept the applicable Provider Terms before publishing services or receiving bookings, recorded separately from customer acceptance.