Complaints Procedure

We take complaints seriously. Use the Complaints module to submit and track a complaint.

How to Complain

Submit a complaint via the Complaints page with subject and details. You will receive a unique reference number.

Acknowledgement

We acknowledge complaints within 3 business days.

Resolution Tracking

Track status (submitted, acknowledged, investigating, resolved, escalated) on the Complaints page.

Regulatory Escalation

For unresolved regulated complaints, you may refer to the Financial Ombudsman Service or the Information Commissioner’s Office as applicable. We will provide relevant contact details on request.